Serviceology for Services [electronic resource] : 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings / edited by Yoshinori Hara, Dimitris Karagiannis.
Material type:
TextSeries: Programming and Software Engineering ; 10371 | Lecture Notes in Computer Science ; 10371Publisher: Cham : Springer International Publishing : Imprint: Springer, 2017Edition: 1st ed. 2017Description: XV, 237 p. 87 illus. online resourceContent type: text Media type: computer Carrier type: online resourceISBN: 9783319612409Subject(s): Software engineering | Application software | Management information systems | Computer science | Information technology | Business—Data processing | Computer communication systems | Information storage and retrieval | Software Engineering | Information Systems Applications (incl. Internet) | Management of Computing and Information Systems | IT in Business | Computer Communication Networks | Information Storage and RetrievalAdditional physical formats: Printed edition:: No title; Printed edition:: No titleDDC classification: 005.1 LOC classification: QA76.758Online resources: Click here to access online 
E-BOOKS
| Current library | Home library | Call number | Materials specified | URL | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| IMSc Library | IMSc Library | Link to resource | Available | EBK14685 |
Human-centered service -- Customer satisfaction -- Service innovation and marketing -- Service design.
This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
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