000 03336nam a22005295i 4500
001 978-3-662-21574-6
003 DE-He213
005 20160624102237.0
007 cr nn 008mamaa
008 131022s1996 gw | s |||| 0|eng d
020 _a9783662215746
_9978-3-662-21574-6
024 7 _a10.1007/978-3-662-21574-6
_2doi
050 4 _aQA76.9.U83
050 4 _aQA76.9.H85
072 7 _aUYZG
_2bicssc
072 7 _aCOM070000
_2bisacsh
082 0 4 _a005.437
_223
082 0 4 _a4.019
_223
100 1 _aSchäl, Thomas.
_eauthor.
245 1 0 _aWorkflow Management Systems for Process Organisations
_h[electronic resource] /
_cby Thomas Schäl.
260 1 _aBerlin, Heidelberg :
_bSpringer Berlin Heidelberg :
_bImprint: Springer,
_c1996.
264 1 _aBerlin, Heidelberg :
_bSpringer Berlin Heidelberg :
_bImprint: Springer,
_c1996.
300 _aXII, 208 p.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aLecture Notes in Computer Science,
_x0302-9743 ;
_v1096
520 _aAs the business environment has become more and more turbulent over the past decade, information technology has begun to run into the danger of becoming an impediment rather than a motor of progress. In order to deal with the need for rapid, continuous change, computer science is challenged to develop novel interrelated information and communication technologies, and to align them with the social needs of co-operating user groups, as well as the management requirements of formal organisations. Workflow systems are among the most advertised technologies addressing this trend, but they mean different things to different people. Computer scientists understand workflows as a way to extract control from application programs, thus making them more flexible. Bureaucratic organisations (and most commercial products) perceive them as supporting a linear or branching flow of documents from one workplace to another - the next try after the failure cf office automation. This book takes another perspective, that of the modem customer-driven and groupwork-oriented process organisation. Extending the language-action perspective from the CSCW field, its customer-oriented view of workflows enables novel kinds of business process analysis, and leads to interesting new combinations of information and co-operation technologies. Schal's empirical studies show some of the pitfalls resulting from a naive use of these technologies, and exemplify ways to get around these pitfalls.
650 0 _aComputer science.
650 0 _aSoftware engineering.
650 0 _aBusiness planning.
650 0 _aManagement information systems.
650 1 4 _aComputer Science.
650 2 4 _aUser Interfaces and Human Computer Interaction.
650 2 4 _aSoftware Engineering.
650 2 4 _aBusiness Information Systems.
650 2 4 _aOrganization/Planning.
710 2 _aSpringerLink (Online service)
773 0 _tSpringer eBooks
776 0 8 _iPrinted edition:
_z9783540614012
786 _dSpringer
830 0 _aLecture Notes in Computer Science,
_x0302-9743 ;
_v1096
856 4 0 _uhttp://dx.doi.org/10.1007/978-3-662-21574-6
942 _2EBK11238
_cEBK
999 _c40532
_d40532