000 03561nam a22005895i 4500
001 978-3-540-45759-6
003 DE-He213
005 20160624102008.0
007 cr nn 008mamaa
008 121227s2002 gw | s |||| 0|eng d
020 _a9783540457596
_9978-3-540-45759-6
024 7 _a10.1007/3-540-45759-3
_2doi
050 4 _aQ334-342
050 4 _aTJ210.2-211.495
072 7 _aUYQ
_2bicssc
072 7 _aTJFM1
_2bicssc
072 7 _aCOM004000
_2bisacsh
082 0 4 _a006.3
_223
245 1 0 _aExperience Management
_h[electronic resource] :
_bFoundations, Development Methodology, and Internet-Based Applications /
_cedited by Ralph Bergmann.
260 1 _aBerlin, Heidelberg :
_bSpringer Berlin Heidelberg,
_c2002.
264 1 _aBerlin, Heidelberg :
_bSpringer Berlin Heidelberg,
_c2002.
300 _aXXII, 398 p.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aLecture Notes in Computer Science,
_x0302-9743 ;
_v2432
505 0 _a1. Introduction -- 2. Experience Management -- 3. Representing Experience -- 4. Assessing Experience Utility -- 5. Representing Knowledge for Adaptation -- 6. User Communication -- 7. Experience Retrieval -- 8. Experience Adaptation -- 9. Developing and Maintaining Experience Management Applications -- 10. Experience Management for Electronic Commerce -- 11. Experience Management for Self-Service and Help-Desk Support -- 12. Experience Management for Electronic Design Reuse.
520 _aThis book deals with experience management in the context of real-world applicability and realistic applications. A particular focus is given by the requirements that arise in complex problem solving and by the fact that modern experience management must be implemented as Internet-based applications. Concrete application areas that are discussed in this book are electronic commerce, diagnosis of complex technical equipment, and electronic design reuse. This book explores how experience management can be supported by information technology, especially by techniques that stem from knowledge-based systems, case-based reasoning, machine learning, and process modeling. It surveys different methods in a unified terminology and investigates them with respect to application requirements. Further, the process of application development and maintenance is highlighted, pointing out successful practically proven ways for obtaining and operating experience management applications.
650 0 _aComputer science.
650 0 _aInformation systems.
650 0 _aMultimedia systems.
650 0 _aArtificial intelligence.
650 0 _aElectronic commerce.
650 0 _aManagement information systems.
650 1 4 _aComputer Science.
650 2 4 _aArtificial Intelligence (incl. Robotics).
650 2 4 _aInformation Systems Applications (incl.Internet).
650 2 4 _aMultimedia Information Systems.
650 2 4 _aComputer Appl. in Administrative Data Processing.
650 2 4 _aBusiness Information Systems.
650 2 4 _aElectronic Commerce/e-business.
700 1 _aBergmann, Ralph.
_eeditor.
710 2 _aSpringerLink (Online service)
773 0 _tSpringer eBooks
776 0 8 _iPrinted edition:
_z9783540441915
786 _dSpringer
830 0 _aLecture Notes in Computer Science,
_x0302-9743 ;
_v2432
856 4 0 _uhttp://dx.doi.org/10.1007/3-540-45759-3
942 _2EBK5565
_cEBK
999 _c34859
_d34859