TY  - BOOK
AU  - Bergmann,Ralph
ED  - SpringerLink (Online service)
TI  - Experience Management: Foundations, Development Methodology, and Internet-Based Applications 
T2  - Lecture Notes in Computer Science,
SN  - 9783540457596
AV  - Q334-342 
U1  - 006.3 23
PY  - 2002///
CY  - Berlin, Heidelberg
PB  - Springer Berlin Heidelberg
KW  - Computer science
KW  - Information systems
KW  - Multimedia systems
KW  - Artificial intelligence
KW  - Electronic commerce
KW  - Management information systems
KW  - Computer Science
KW  - Artificial Intelligence (incl. Robotics)
KW  - Information Systems Applications (incl.Internet)
KW  - Multimedia Information Systems
KW  - Computer Appl. in Administrative Data Processing
KW  - Business Information Systems
KW  - Electronic Commerce/e-business
N1  - 1. Introduction -- 2. Experience Management -- 3. Representing Experience -- 4. Assessing Experience Utility -- 5. Representing Knowledge for Adaptation -- 6. User Communication -- 7. Experience Retrieval -- 8. Experience Adaptation -- 9. Developing and Maintaining Experience Management Applications -- 10. Experience Management for Electronic Commerce -- 11. Experience Management for Self-Service and Help-Desk Support -- 12. Experience Management for Electronic Design Reuse
N2  - This book deals with experience management in the context of real-world applicability and realistic applications. A particular focus is given by the requirements that arise in complex problem solving and by the fact that modern experience management must be implemented as Internet-based applications. Concrete application areas that are discussed in this book are electronic commerce, diagnosis of complex technical equipment, and electronic design reuse. This book explores how experience management can be supported by information technology, especially by techniques that stem from knowledge-based systems, case-based reasoning, machine learning, and process modeling. It surveys different methods in a unified terminology and investigates them with respect to application requirements. Further, the process of application development and maintenance is highlighted, pointing out successful practically proven ways for obtaining and operating experience management applications
UR  - http://dx.doi.org/10.1007/3-540-45759-3
ER  -